Faq

Faq

Items of certain weight or value (upright pianos, safes, exercise equipment, or anything that exceeds 250lbs or more) are examined before your reservation is complete to determine if extra pricing is needed.

There are external factors outside of our control that determine the length of you move – your level of preparation is a great example – the more prepared you are, the quicker we can get you on your way! But with our hourly rate, you can feel comfortable knowing that won’t change!

We just have our promised rate and stick to that. The only thing we charge for is the hourly rate, the travel allowance, and the moving truck (if needed.)

  • Size of inventory
  • Need of a moving truck
  • Additional time required to disassemble/reassemble furniture
  • Structure of living place or storage facility that may include stairs
  • Elevator accessibility
  • Distance between locations
Having everything packed and ready to be moved when our team arrives – saves you time and money! (No time? Remember our packing service!) If possible, have beds disassembled and all electronics disconnected properly. Loose end items – garage and shed items, children’s toys, etc. – properly packed or organized will save a ton of space on the moving truck and also time and money for you!

PMC cannot move dangerous items – propane, paint, hazardous materials, weapons, ammunition, etc. This will be addressed in your formal agreement.

We cannot move plants and we cannot guarantee any planters that are included in the move.

Thanks to technology, we do not need to come out physically to see your home. We request you submit photos of each room or complete the provided inventory template within 48 hours of making your reservation. This allows us to know exactly how many movers and how much time to allot for your move.

The exception to this is for homes of 3,500+ sq feet. PMC will coordinate with you a convenient time for a team member to come by and walk through your home with you. Any special requests or specialty items of extreme weight or value we will also have a team member to come out to confirm.

PMC is responsible for the furniture and the items that we move in the condition we found them in. We can assist in disassembling/reassembling beds, if requested beforehand and approved – but it is the client’s responsibility to double check and fasten everything before use for liability reasons.

PMC is responsible for the items we load and unload while onsite. Once we leave the premises, we cannot be responsible for any damages found later. We will make certain everything looks and works in the best condition possible and get your approval that everything is as it should be before we leave.

We have limited liability for boxes we did not pack. If there is obvious mishandling on our end, then of course we are responsible and will take care of it!

We do all reservations online at book@MovePMC.com to ensure you have documentation and a full explanation of pricing, your move dates and other important information on file.

Once you submit an inquiry, we will send you the pricing breakdown via email. When confirmed that you would like to reserve your move date, we send you a template requesting information and details for your moving day and request a reservation payment of $20. Once that is completed you are all set!

If you have any questions or trouble submitting your forms, we are always happy to speak with you directly and help you with the process and answer any questions!

Check, cash and credit cards are accepted for payment once move is completed. If you have used our packing services, this will be billed at the same time for your convenience.